Terms & Conditions

Home / Terms & Conditions

TERMS AND CONDITIONS OF MEMBERSHIP IN TM MATRIMONY.COM

Welcome to TM MATRIMONY.COM (herein referred as TMM). This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and the terms and conditions for access or usage of www.TM MATRIMONY.COM (the "Website").

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS VERY CAREFULLY BEFORE USING THE WEBSITE. Accessing, browsing or otherwise using the Website implies your agreement to be bound by all these terms and conditions ("Agreement"). If you do not want to be bound by the Terms and Conditions, you must not use the Website or Matrimony.com Ltd Services. The Terms and Conditions also include the applicable policies which are incorporated herein by way of reference and as amended from time to time (the "Terms and Conditions").

In these Terms, references to "TMM member" shall mean the end user accessing the Website/TMM services, its contents or using the TMM Services offered. TMM member also includes persons such as father, mother, brother, sister, relative or a friend ("Registrant") of the prospective bride/ bridegroom. The terms "You" and "User" shall be interchangeably used for "TMM member".

"TMM Services" means a collective reference to the THIRUMANAMAALAI MATRIMONY service provided by TOTAL INTERNET SOLUTIONS, GST NUMBER: 33AAGFT7372L1ZQ, a company under the provisions of Partnership Act, 1932 and having its registered office at No.11-3/37, Bharathipuram Colony 3rd Street, S Alangulam, Anaiyur, Madurai, Tamil Nadu - 625017 ('TIS/Company').

Scope

You understand and acknowledge that TM MATRIMONY.COM (TMM) acts as an "Intermediary" as defined under clause (1) sub-clause (w) of Section 2 of the Information Technology Act, 2000. TMM is a brand owned by TOTAL INTERNET SOLUTIONS Limited (TIS) which owns, retains and has complete rights in TMM and the TMM Website /App/ TMM Service.

TMM acts as a platform to enable any user to register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of TMM's already registered users, for seeking prospective lawful matrimonial alliances for themselves. TMM retail store may also be able to assist you in creating your profile. However, you must have a valid/operational mobile phone number and an email ID.

The profiles in the database of TMM are classified broadly on the basis of language and region for the ease and convenience of its members/customers. TMM Members are provided with free/paid access for searching profiles from the database of TMM, as per the partner preference set by you (on the Website/Applications - App), and you can shortlist the profiles in which you are interested.

1. Eligibility

  1. TMM Membership and rights of admission is reserved solely for:
    1. Indian Nationals & Citizens.
    2. Persons of Indian Origin (PIO).
    3. Non Resident Indians (NRI).
    4. Persons of Indian Descent or Indian Heritage.
    5. Persons who intend to marry persons of Indian Origin.
  2. Further in capacity as TMM member you confirm that you are:
    1. 18 years or above (if you are a woman) or 21 years or above (if you are a man);
    2. If you have applied for Divorce, you may register on our website/App by stating "Awaiting Divorce".
    3. If you are a resident of any other Country, you are legally competent to marry as per the local rules applicable to your country and you shall comply with the Indian laws for marrying a person of Indian Origin.
  3. In case you are a Registrant: If you are registering on behalf of a prospective bride or bridegroom and have created their profile on the TMM Website/App or are accessing the Website/App on their behalf, it implies that you have obtained their consent for such actions.

2. Registration

  1. Fair and Honest Registration: We expect that you would complete the online registration process with fairness and honesty in furnishing true, accurate, current, complete information and by providing recent photos of yourself which will help you to meet your parameters. Please read the relevant columns carefully before entering details, selecting options, or uploading photos. Avoid entering details in inappropriate fields (e.g., mentioning IDs of other platforms/websites/apps or duplicating your information across multiple fields). If TMM requires additional details to serve you better, you agree to provide them.

    You may also give a missed call to any of our retail outlet phone numbers for us to call you back and assist in getting your profile registered. Additionally, you may enter your email ID and phone number in registration campaigns across various websites (as part of our advertisements), based on which our Customer Service Center may contact you for registration assistance. TMM may also reproduce your profile information on other matrimonial websites owned by TIS, including community-based sites, to provide better profile matches.

  2. Incorrect or Misleading Information: If at any time TMM comes to know or is informed by a third party, or has reason to believe, that any information provided by you (including photos) is untrue, inaccurate, or incomplete, TMM has full right to suspend or terminate your membership (without any notice) and forfeit any amount paid by you toward the TMM membership fee. TMM may refuse to provide services thereafter.
  3. Improper Use of Fields: TMM reserves the right to block your profile on the Website/App if your contact details or links are entered in irrelevant fields, or if there are errors in any data entered in your profile.
  4. Duplicate Profiles: Registering duplicate profiles of the same person is strictly not allowed on the TMM Website/App. TMM has the right to suspend or terminate such duplicate profiles without notice.
  5. Bonafide Intention for Marriage: You confirm that your registration with TMM and usage of TMM services is with the genuine intention of marriage. Membership is strictly personal and limited to the registered TMM individual. Organizations, companies, businesses, or individuals engaged in similar or competitive services are strictly prohibited from using TMM or accessing its members' data. TMM reserves the right to initiate legal action in case of breach.

3. Account Security

You are responsible for safeguarding the confidentiality of your TMM login credentials such as your user ID, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company, do not ask for your password, and you are cautioned not to share your password with any person. You agree to accept responsibility for all activities that occur under your account.

4. Role and Responsibility of TMM

  1. TMM reproduces your details once you register on our Website/App on an "as is as available" basis and may also share your profile with other registered TMM members within website(s) of TIS.
  2. TMM's obligation is only to provide an interface to its registered members to search for their prospects themselves without any assistance.
  3. The profile search conducted by any TMM member and the matches shown are automatically generated by TMM and based on the partner preference set by you. If you change your partner preferences, the results shown may change accordingly.
  4. TMM does not prohibit any TMM member from sending interest to your profile or communicating with you based on their partner preference. However, you are free to accept or reject such interests.
  5. TMM cannot guarantee or assume responsibility for any specific results from the use of the data available from the TMM service or from other matrimonial websites owned by TIS, including community-based websites.
  6. TMM shall safeguard sensitive user information using security standards, authentication mechanisms, access controls, and encryption techniques.
  7. TMM cannot guarantee the complete protection of user data while it is in transit or prevent tampering of the data by a third party with malicious intent before the data reaches the TMM servers.
  8. TMM provides a safety feature for women called "Secure Connect", which allows women to receive calls from premium male members without revealing their contact numbers. It is up to the women to respond to such calls; TMM has no control over their decision.
  9. TMM does not authenticate or endorse any information in any profile. Therefore, you must independently verify the credentials and information of other users.
  10. Upon voluntary deletion of your profile, TMM shall be fully discharged of its obligations under this agreement and shall not be liable to provide any further services.

5. Role and Responsibility of TMM Member

  1. You shall safeguard your profile information by creating a strong password during profile creation, using a combination of upper- and lower-case alphabets and numbers.
  2. Any information/data required by TMM for using the TMM services shall be provided by the TMM Member, as and when requested.
  3. You are requested to verify the credentials of prospects and exercise due care regarding their profile information—such as marital status, education, financial status, occupation, character, and health—before making a choice. TMM shall not be liable for any misrepresentation by its members.
  4. You must verify the credentials of prospects. TMM shall not be liable for any misbehavior or misrepresentation during video calls. Refer to the "Safe Matrimony" link on the Website/App for guidance.
  5. To achieve better search results, members are expected to provide a recent photograph (not older than 3 months). Uploading outdated, false, or others’ photographs will be considered a violation and may lead to action under Clause 2(b).
  6. Members must disclose any pre-existing illnesses or physical disabilities during profile creation. Non-disclosure is a violation and TMM retains its rights under Clause 2(b).
  7. TMM Members are advised to refrain from:
    • Entering into financial transactions with prospects or asking/offering financial help.
    • Using abusive language in communications with other members.
    • Being discriminatory or using racial remarks.
    • Sharing confidential data (e.g., bank details) with prospects.
    • Engaging in physical relationships before marriage.
    • Violating any applicable law.
    • Mentioning other matrimonial services in personalized messages.
  8. Visit Safe Matrimony for safety tips and online behavior awareness.
  9. Be cautious of suspicious prospects who:
    • Ask for money or favors
    • Call from multiple numbers
    • Only interact by phone and avoid video/face-to-face meetings
    • Do not involve family/friends in matchmaking
    • Have suspended profile status
  10. For better results, members should regularly log in and send "Expressions of Interest." Free members can send automated messages; paid members can send personalized messages and receive/reply to messages from others.
  11. While using the Website/App, you must follow the platform’s terms and conditions. This includes using features like chat, horoscope viewing, privacy settings, and viewing linked social profiles (e.g., Facebook, LinkedIn).
  12. If you do not update changes in your profile, TMM may suspend your membership at its discretion.
  13. If your marriage is finalized, you must either delete your profile or notify TMM to remove it.
  14. Access TMM services through secure devices and networks, and in private settings.
  15. Do not use bots, chatbots, or automated scripts to interact with the TMM Website/App.
  16. Do not probe, scan, or test TMM’s network or security systems.
  17. Do not make payments to any TIS employee's personal account. All payments must be made only to the official TMM account.
  18. Members must contact TIS directly for complaints or grievances and should not post them on social media.

6. Customer Care / Customer Service

If you come across any concerns with our service, please feel free to contact us:

  • Email ID: tirumanamalaimatrimony@gmail.com
  • Contact No: +91-91 5050 6060
  • Address:
    TMMATRIMONY.COM
    No.11-3/37, Bharathipuram Colony, 3rd Street, S Alangulam, Anaiyur,
    S Alangulam, Anaiyur, Madurai,
    Tamil Nadu - 625 017

7. Medium of Communication to TMM Members

  1. TMM members hereby consent to receiving communications, including promotional messages, via emails, calls, SMS, or WhatsApp from TIS, its owned portals, or alliance partners.
  2. TMM may send member profiles via images, documents, messages, or links. Members confirm that the mobile number submitted is not listed under Do Not Disturb/National Customer Preference Register. Even if it is, members agree not to raise complaints for TMM’s calls to their verified or alternative number.
  3. Members can manage their communication preferences (e.g., only on weekends or fortnightly). They may also opt-out of calls via the Website/App, except for necessary contact by Relationship Managers from Assisted or TM Matrimony when matched with a shortlisted profile.

8. Confidentiality

Any feedback submitted to TMM will be considered non-confidential. TMM may use such feedback freely and without restriction. By submitting feedback, you affirm that:

  • Your feedback does not contain any confidential or proprietary information (yours or third parties’).
  • You are not under any confidentiality obligation to TMM regarding the feedback.
  • You are not entitled to any compensation or reimbursement from TMM under any circumstances.

9. Privacy of Membership

To protect your privacy and understand our practices (as amended from time to time), please read and follow our Privacy Policy, which also governs your visit to TMM and other websites owned by TIS.

The personal information/data you provide during your usage of TMM will be treated as confidential and in accordance with our Privacy Policy and applicable laws and regulations. If you object to your information being transferred or used, please refrain from using the website.

10. Grievance Officer

If you come across any violation by another user — including but not limited to obscene content, impersonation, copyright infringement, or harming minors — you may contact us in writing or via email with a digital signature at:

  • Email: tirumanamalaimatrimony@gmail.com
  • Grievance Officer: Mr. Ramasubbu S
  • Contact Address:
    M/s. TMmatrimony.com
    No.11-3/37, Bharathipuram Colony, 3rd Street
    Anaiyur, S Alangulam, Madurai
    Tamil Nadu - 625 017

The Grievance Officer is available from Monday to Saturday, between 10:00 AM to 6:00 PM IST, excluding Sundays and Indian public holidays. The officer is appointed as per Rule 3(11) of The Information Technology (Intermediaries Guidelines) Rules, 2011.

All complaints must be submitted in writing and will be handled in accordance with applicable rules and laws.

The following types of content are strictly prohibited on the Website/App:

  1. Content that belongs to another person without rights to use it.
  2. Obscene, pornographic, paedophilic, invasive of privacy, abusive based on gender or race, related to gambling or enmity, or inciting violence.
  3. Harmful to children.
  4. Infringement of patents, trademarks, copyrights, or other proprietary rights.
  5. Misleading or intentionally false information, or deceptive messages.
  6. Impersonation of another individual.
  7. Content threatening India’s unity, integrity, security, or international relations.
  8. Viruses, malware, or code designed to harm computer systems.
  9. Any content that violates existing laws.

11. Disputes between Members

  1. TMM Members are solely responsible for communications (through any medium) with prospects or vice versa. TMM expressly disclaims any responsibility or liability for any monetary transaction(s), exchange(s), interaction(s), or passing of information(s) between TMM members via email, chat, WhatsApp, or any other communication medium, whether through the Website/App or otherwise.
  2. TMM has no obligation to monitor disputes arising between TMM members and shall not be a party to any such dispute or litigation.
  3. TMM is not a broker or agent of any TMM member and does not partake in discussions or results thereof between TMM members and prospects.

12. Content Right

  1. You agree that all content on TMM belongs to TIS, excluding your or third-party content, including advertisements on the Website/App for which TMM holds the requisite licenses or rights to display.
  2. You acknowledge that you alone are responsible and liable for the content and information you provide (mandatory or optional) on the Website/App, including profile details, photographs, posts, and communications (including personalized messages sent by paid members). You represent and warrant that you own all rights or have necessary licenses, consents, and permissions to provide such content/information. By submitting content to TMM, you grant TMM a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, create derivative works, display, publish, communicate to the public, law enforcement agencies, courts, and for BTMM’s business and services including promotion and redistribution in any media format or channel.
  3. While TMM does not accept any obligation to monitor your content, if found non-compliant with these Terms and Conditions, TMM may delete the content/information and/or suspend or terminate your registration without refund as per clause 2(b). TMM may also impose restrictions on your communications with other members at its sole discretion.
  4. TIS reserves the right to initiate legal action against violators infringing its proprietary rights, including illegal copying, modifying, publishing, transmitting, distributing, performing, displaying, or selling proprietary information or using it for commercial purposes.

13. Third Party Website

  1. TMM members understand and agree that TMM may allow third parties to place advertisements on the TMM Website/App. TMM does not control the content of such advertisements. Links to third-party websites are not governed by these Terms and Conditions and are subject to their own terms and privacy policies. TMM does not endorse, verify, or certify these third-party sites or their content. Users click such links at their own risk.
  2. TMM members agree that TMM may allow third-party services (e.g., horoscope matching) on the Website/App and may collect payments on their behalf. TMM may have a revenue-sharing agreement with such third parties, but TMM shall not be liable for these third-party services.
  3. TMM reserves the right to add, delete, alter, modify, or suspend any or all TMM services at any time without notice. Members are expected to check the Website/App for updates.

14. Limitation of Liability

  1. TIS / TMM or its office bearers shall not be liable to TMM members, their representatives, or third parties for any direct, indirect, special, incidental, or consequential damages arising from the use of the Website/App/Third-Party Websites/TMM services.
  2. TMM informs you that the exchange of profiles via TMM is not a matrimonial offer, recommendation, advice, or guarantee by TMM.
  3. Notwithstanding anything contained herein, TMM’s liability is limited to the amount paid (if any) by the user for the specific TMM paid package.

15. Improper Matches

TIS / TMM shall not be liable for any improper match due to unavailability of profiles from its own or affiliated websites.

16. Financial Transactions

TIS / TMM or its office bearers shall not be liable for any financial transactions between TMM members or with any third party.

17. Non-Response from Members

TIS / BTMM or its office bearers shall not be liable for TMM members not responding or reciprocating to matrimonial proposals.

18. Class Action Suits

You agree not to bring or participate in any class action or similar proceedings in connection with any dispute with TMM. Neither you nor TMM agrees to class arbitration.

19. False Complaints

If you file a false complaint that leads to the suspension or deletion of another member’s profile, TMM reserves the right to take appropriate legal (civil/criminal) action against you and claim any costs or expenses. Your profile may also be suspended and any payments made forfeited, as per Clause 2(b).

20. Content Deletion and Profile Suspension

Notwithstanding anything else, TMM reserves the right to delete any content or profile from the Website/App if it is found to:

  • Lack proper consent or legal compliance.
  • Contain obscene, defamatory, harassing, or otherwise objectionable material.
  • Be harmful or threatening to other users, TMM staff, or the public.
  • Encourage illegal, vulgar, or indecent activities.
  • Violate privacy or publicity rights of any individual (alive or deceased).

TMM may also block, delete, or suspend profiles for offensive conduct, undue communication with staff, or using TMM to promote other matrimonial platforms.